Shipping policy

Thank you for shopping with Hair Vault Express. We truly appreciate your business and are committed to making your shopping experience smooth, reliable, and worry-free.

Order Processing

Orders are processed within 1–5 business days after payment is successfully received.
Processing takes place Monday through Friday, excluding federal holidays.
During high-volume periods such as sales, promotions, and holidays, processing times may be slightly extended.

We appreciate your patience during these busy times and always work hard to get your order out as quickly as possible.

Shipping Times

Once your order has shipped, estimated delivery times are:

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–3 business days (additional cost may apply)

Please note that all delivery timeframes are estimates only and are not guaranteed.

Shipping Confirmation

As soon as your order ships, you will receive a confirmation email with your tracking number so you can follow your package every step of the way.

Shipping Address Responsibility

To ensure smooth delivery, customers are responsible for providing a complete and accurate shipping address at checkout.

Hair Vault Express is not responsible for delays, misdelivery, lost packages, or additional shipping charges caused by incorrect, incomplete, or improperly formatted addresses provided by the customer.

Carrier Responsibility & Transit Disclaimer

Once your order has been handed over to the shipping carrier, the carrier assumes full responsibility for handling, transit, tracking updates, delays, and final delivery.

While we are always here to support you, Hair Vault Express does not control carrier operations and cannot be held responsible for:

Transit delays
Lost or stolen packages after carrier acceptance
Misrouted or undeliverable shipments
Packages marked as “delivered” by the carrier

If any delivery issues arise, we recommend contacting the carrier directly using your tracking information. We are also happy to assist you in locating your shipment whenever possible.

Lost or Delayed Shipments

If your package appears lost or significantly delayed after shipment, please first contact the shipping carrier using your tracking number.

Hair Vault Express may assist in filing carrier claims or helping locate your package; however, we cannot guarantee resolution, replacement, or recovery outcomes.

International Shipping & Customs

We are pleased to offer international shipping to select countries. Delivery times and availability may vary depending on your location and the shipping carrier.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by your country’s customs authorities.

Please note:

These fees are not included in the product price or shipping cost
They are the sole responsibility of the customer

Because these charges are determined by local governments, Hair Vault Express cannot predict or control them.

Customer Responsibility

By placing an international order, you agree to:

Pay all applicable customs duties, taxes, and import fees required by your country
Comply with all import laws and regulations in your destination country
Accept responsibility for any delays caused by customs processing
If customs fees are not paid, your package may be delayed, returned, or abandoned. In such cases, Hair Vault Express is not responsible for refunds or replacement shipments.

Customs Delays

International shipments may experience delays due to customs inspections or clearance procedures.

These delays are outside of our control and are not included in estimated delivery times. Hair Vault Express is not responsible for delays caused by customs authorities or international carriers.