Refund policy

Due to the nature of beauty and personal care products, all sales are final.

For hygiene and safety reasons, Hair Vault Express does not accept returns or exchanges on:

  • Human hair bundles
  • Wigs
  • Closures
  • Frontals
  • Hair extensions
  • Any beauty products that have been opened, worn, altered, brushed, washed, or removed from original packaging

We appreciate your understanding as this policy helps us maintain the highest standards of quality and hygiene for all customers.

Damaged or Incorrect Orders

If you receive:

  • the wrong item
  • a damaged item
  • or a verified manufacturing defect

please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

All claims are carefully reviewed. If approved, Hair Vault Express reserves the right, at its sole discretion, to:

  • replace the item
  • issue a refund
  • or provide store credit

Order Cancellations

Orders may only be canceled if they have not yet entered processing or shipping.

Once an order has been processed or shipped, it cannot be canceled or modified.

Non-Refundable Situations

Refunds will not be issued for:

  • Buyer’s remorse
  • Incorrect product selection
  • Color, texture, or style preferences
  • Refusal of delivery
  • Orders shipped to an incorrect address provided by the customer
  • Natural variations in human hair texture, color, or pattern

We encourage customers to review product details carefully before placing an order.

Force Majeure

Hair Vault Express is not responsible for delays or failure to perform due to events beyond our reasonable control. These may include, but are not limited to:

  • Natural disasters (hurricanes, floods, earthquakes, fires)
  • Government actions or regulatory restrictions
  • War, terrorism, or civil unrest
  • Labor strikes or carrier disruptions
  • Pandemics, epidemics, or public health emergenciesInternet, payment processor, or system outages
  • Severe weather affecting transportation or logistics

In these situations, order processing and delivery timelines may be delayed or suspended without liability.

Refund Processing

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for processing, depending on your financial institution.

Contact Us

If you have any questions about your order, we’re here to help.

Please contact Hair Vault Express using the contact information on our website and include your order number in all messages so we can assist you as quickly as possible.